Warranty

If your product is under warranty and you need warranty support, please fill-up our Contact Us form or contact us by Phone at 1-800 PFAUCET (800-732-8238).

Pfister® Lifetime Mechanical & Pfinish Limited Warranty

Covers Pfinish & Pfunction for as Long as You Own Your Home Five-Year Limited Warranty on Electrical Components One-Year Limited Warranty on GE Filter Components

Downloadable Warranty


Pfister provides the following Warranties for its products. Proof of Purchase may be required in order to obtain any of the benefits set forth below. (Commercial Applications Limit the Duration of the Warranties Provided Below)

 

Limited Warranties:

Pfister warrants that for as long as the original purchaser owns the home in which the Pfister product (the “Product” Excluding the electronic sensor, control box and power unit) is originally installed, the Product will be free of all defects in material and workmanship that would impair the intended and proper use of the Product. If the Product is installed in a commercial application, the above mechanical warranty shall be limited for a period of ten (10) years from the date of purchase of the Product.

For the electrical components including the electronic sensor, control box and power unit (battery pack or AC adapter), Pfister provides a five-year limited warranty to the original residential user of the product against defects in material and workmanship, as long as the original user occupies the premises in which the product was originally installed.

Pfister warrants against deterioration of the Product’s finish for as long as the original purchaser owns the home in which the Product is originally installed. If the Product is installed in a commercial application, the above finish warranty for Products that do not contain the Pforever finish shall be limited to a period of five (5) years from the date of purchase.

Pfister warrants against deterioration of the Product’s finish for as long as the original purchaser owns the home in which the Product is originally installed. If the Product is installed in a commercial application, the above finish warranty for Products that do not contain the Pforever finish shall be limited to a period of five (5) years from the date of purchase.

Exclusive Remedy:

In the event of any defect in the Product that breaches the foregoing warranties, Pfister, solely at its option, will repair or replace the defective part of the Product. Repair or replacement of the Product is the exclusive remedy.

For any remedy under this warranty, Pfister is to be notified describing the problem. In order to notify Pfister and receive assistance or service under this warranty, the original purchaser may: 

  • Call 1-800 PFAUCET (800-732-8238)  for a consumer service representative who can assist you
  • Write ​Consumer Service department c/o Pfister Inc., 19701 DaVinci, Lake Forest, CA 92610, and include a description of the problem, model number, your name, address, phone number and approximate date of purchase
  • Email Pfister’s customer service department by going to www.PricePfister.com, Ask A Question
  • Notify the location or distributor from which the Product was purchased

In any case, you may be required to return the Product to Pfister for inspection and proof of purchase may be required.

Limitations and Exclusions:

P​fister WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

Pfister has the right to discontinue or modify any product at any time. Some states do not allow limitations or exclusions of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The above warranties do not cover damage resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents or acts of God.

FORTIS Warranty

LIMITED LIFETIME WARRANTY FOR RESIDENTIAL AND COMMERCIAL PRODUCTS

Downloadable Warranty

FORTIS provides the following warranties for its products to the original purchaser in a residential or commercial application.

MECHANICAL WARRANTY:

FORTIS provides a Limited Lifetime Warranty to all mechanical parts to be free from all manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home.

If the FORTIS product is installed in a commercial application, the above mechanical warranty shall be limited for a period of (10) years and the above finish warranty shall be limited for a period of (5) years from the date of the purchase of the product. Repair or replacement parts are warranted only for the period remaining under the initial warranty. The same exclusions apply as above residential application policy.

EXCLUSIONS: This warranty does NOT cover and FORTIS will NOT pay for:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  2. Conditions, malfunctions or damage resulting from any of the following:
    1. Normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration
    2. The use of abrasive or caustic cleaning agents or “no-rinse” cleaning products, or the use of the product in any manner contrary to the product instructions
    3. Conditions in the home such as excessive water pressure or corrosion
  3. Labor and other expenses related to disconnection, deinstallation, or return of the product for warranty service (including but not limited to proper packaging and shipping costs) or for installation or reinstallation of the product
  4. Accessories, connected to materials and products, or related products not manufactured by FORTIS.
  5. Any FORTIS product sold for display purposes.

In the event of any defect in the product breaches the foregoing warranties, FORTIS, at its option, will replace any part or finish that proves to be defective in material and/or workmanship, under normal installation, use and service. Repair or replacement of the product is the exclusive remedy.

For any remedy under this warranty, FORTIS, is to be notified describing the problem. In order to notify FORTIS and receive assistance or service under this warranty, the original purchaser may:

  1. Contact by Phone:

    For a customer service representative, call 1-877-55-FORTIS 2
  2. Contact by Mail:

    Write customer service department to the below address

    FORTIS, Inc.
    Attn: Technical Service 1571 North Main Road
    Newfield, NJ 08344

  3. Contact your Distributor:

    Notify the location or distributor from which the product was purchased.

Upon contacting FORTIS, you will need to provide:

  1. FORTIS product model number
  2. A description of the problem
  3. Your contact information (Name, Address, Phone Number)
  4. Approximate Date of Purchase

In addition to the information above, to obtain a warranty repair or replacement, you will need to provide:

  1. The faulty part or product (carefully packed)
  2. Proof-of-purchase (original sales receipt) from the original consumer purchaser

Please allow 7 to 14 business days warranty processing.

 

RETURN POLICY

FORTIS is dedicated to customer satisfaction. If for any reason a product must be returned to us, please follow our Return Policy. Product should not be returned without prior written authorization by FORTIS. Any product returned and received by FORTIS without prior authorization will not be accepted, and the items will be returned to you at your expense.

  • To return any FORTIS product you must first obtain a Return Goods Authorization (RGA) number from either the customer service department or your local sales representative.
  • You may call (877-55-FORTIS) or fax (877-900-3678) your request to FORTIS. Invoice or purchase order number, along with a list of items and reason for return must be included. An RGA number and items approved for return will be faxed or emailed to you.
  • Return Goods Authorization will expire after 60 days from date of issue. All items returned will incur a 25% restocking fee ($20 minimum)
  • All items must be returned in the original product box. All damaged or otherwise unusable boxes will incur a $10 per item box charge. The RGA number must be clearly written on the outside of the shipping container and referenced on the ship label(s).
  • FORTIS will not accept returns on discontinued product not listed on the current price list

The return shipment should be sent freight prepaid to:

FORTIS
Attn: RGA Department
1571 North Main Road
Newfield, NJ 08344

NOTE:

Receipt of returned product does not guarantee credit. The value of the returned goods will be determined following inspection of the items received. Credit will only be issued for those items that meet FORTIS’s Return Goods Policy conditions.